Kick Time Guarantee Program

"It's too late." "We have youth games." "I had a family emergency." "My friend is getting married."

We're here to tell you, WE HEAR YOU!

That's why, for our 2025-26 season ticket holders, UNT Athletics is happy to offer the Kick Time Guarantee program! Simply put, if a 2025-26 home event time doesn't fit into your busy schedule as a valued season ticket holder, you have the ability now to exchange those tickets for tickets to another home game on the schedule (*some restrictions apply) or tickets to another UNT Athletics home event!

1. Can I exchange multiple games for more tickets to a single game?
Yes! If your busy schedule means you may have to miss out on two or more games, you are welcome to contact the ticket office to exchange those tickets for additional tickets to another game on the schedule! Some restrictions apply - see below for more details.

2. Is this only for night games?
No! We understand Mean Green fans have busy schedules. If a game occurs at any time that isn't convenient for you, please contact us to make the change!

3. I have two season tickets. Can I exchange one ticket for another football game and the other for a basketball game?
Yes! If your schedule and circumstance means that the best value to you, as a season ticket holder, is to mix-and-match your exchange, we can do that!

4. I am a premium seat holder. Does this apply to my situation?
Yes and no. Due to limited availability, should season ticket holders in premium locations choose to exchange their tickets for additional tickets to a different football game, the exchanged tickets may not be located in the same premium location. The Mean Green Scholarship Fund and the UNT Ticket Office will collaborate with Premium Seat Partners on the best location for the exchanged tickets.

5. How will the location of my exchanged tickets be determined?
Ticket exchanges may be redeemed for the same or lesser value per ticket for the new event selected, and the UNT Ticket Office will make every effort possible to seat you as close to your original seats as possible or find a new location to seat everyone in your group together.

Should an event time not fit into your schedule, you may elect to choose one of the following options:

Exchange football tickets for a different home football game
- All 2025 home games may be exchanged for another home football game - some restrictions may apply.
Exchange football tickets for one 2025-26 home men's basketball game
- Once the 2025-26 schedule is announced, some game restrictions may apply.
Exchange football tickets for two 2025 home women's volleyball or soccer matches
Exchange football tickets for two 2025-26 home women's basketball games
Exchange women's basketball tickets for a different home women's basketball game or home volleyball/soccer match (same athletic year)
Exchange men's basketball tickets for another home men's basketball game or volleyball match or women's basketball game (same athletic year)

All ticket exchanges may be redeemed for the same or lesser value per ticket for the new event selected. All exchanges will be fulfilled in one transaction.

Patrons may begin exchanging tickets using the Time Guarantee program once they receive their 2025-26 season tickets, tentatively scheduled for early-August.

All exchanges are subject to ticket availability and at the discretion of the UNT Athletic Department.

All ticket exchanges are required five (5) business days in advance of the event being exchanged (no longer attending) by calling the UNT Ticket Office at 940-891-6961.

Once a new event is selected, tickets for the original event (event no longer being attended) are immediately deactivated and are no longer available for use, transfer or resale.

For more information, contact the UNT Ticket Office at 940-891-6961.

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